Tim is a great service advisor. He had my car pulled up and ready to go when I arrived. He also kept me posted on what was going on with my car. He is an asset to your company. I would have to say that I have not heard back from my sales rep to see how we are enjoying the car etc. I would not provide him any referrals.
The service department had my car for over 24 hours, but when I went to pick it up, it wasnt ready and I h ad to wait. It was not cleaned nor w did the apply a new maintenance sticker onto my windshield. It as if they didnt care!
It would be 10 if I ever get my second remote and key from you people. Jeff promised me 2 weeks ago I would get them. What's the problem that a big dealership like yourself can't take care of this problem. Other than that, happy with the truck. Your people are very courteous and friendly. How long will it take to solve this problem? Thanks
Had routine oil change and tire rotation performed, but asked dealership to find out why there's hesitation with the transmission (or whatever) immediately after making almost every right-hand turn, an even some left-hand turns. I was told the dealership could not duplicate the problem during their testing......so disappointed that some major problem will occur down the road --- when it's too late to remedy the problem.
Andre and the girls in Finance were awesome. I'm not a GM person but the wife wanted a Buick this time. So I went with it. Had my first encounter with service dept on Friday the 8th of Sept. Unfortunately I had to leave until Monday but the dealership allowed me a loaner and I appreciate that. Dealt with Matt, I put him in with the others as awesome. But and here is the big but. It turned out to be the battery and $229 later. That's real high in my eyes. I'm on a fixed income and that hurts my pocketbook alot. Had I had the ability to have it checked out myself I could have bought a battery for more than half the price i was charged. I was between a rock and a hard place on this one. Other than the cost the experience was very enjoyable. Regards Jeff Grimm
I will not go into the detail of what all was done, etc. to our car. I just would say that Tim Rickel was outstanding. He was pro active rather than reactive and made us feel like he had our best interests at hand. He was responsive to any questions and reminded us what 'great service' can look and feel like in a world where all too often that is not longer the case.
Took my 2015 Yukon for the third time to fix the air-conditioner. A week later they called me to say to come and pick up my vehicle and that the part has yet to arrived and that it will take another two weeks. It is obviously not a priority for them. My vehicle is still not fixed as of this writing.